The most important things in those first few seconds are, basically, a firm handshake and a smile, good eye contact and really paying attention.

Every pope has had his own chef, so there are volumes of recipes in the Vatican's records.

We hired well-known NFL agent Reggie Blackwell for the business in January.

We staff about 4,000 meetings a year for the pharmaceutical industry.

There are college graduates not trained in this; business courses don't always cover the basics of communicating.